Refund policy
Refund Policy
Effective Date: July 21, 2026
At slikehairdiana, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and in its original condition.
• Be in its original packaging.
• Include all accessories, tags, and proof of purchase.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded:
• Gift cards.
• Sale or clearance items.
• Personalized or custom-made products.
• Used, damaged, or altered items.
• Products damaged due to misuse.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged upon arrival, or if the wrong item was received.
Please contact us within 7 days of delivery with photos of the issue.
Return Shipping
If the return is due to our error (incorrect or defective item), we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Order Cancellation
Orders may be cancelled before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: contact@slikehairdiana.shop
Business Address:
COOL ANALIA ELIZABETH
6016 E Beck Ln
Scottsdale, AZ 85254
United States